tag:blogger.com,1999:blog-34126572.post3181139405243790028..comments2023-10-15T04:55:00.347-05:00Comments on Anyway Games: ForumsAaron Millerhttp://www.blogger.com/profile/06397235341719388657noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-34126572.post-7850164425057533982006-10-08T20:48:00.000-05:002006-10-08T20:48:00.000-05:00I suspect it'd be more personal, but I'm going to ...I suspect it'd be more personal, but I'm going to find out in the very near future.Patrickhttps://www.blogger.com/profile/13614962832390315553noreply@blogger.comtag:blogger.com,1999:blog-34126572.post-24886699391507479652006-10-06T18:38:00.000-05:002006-10-06T18:38:00.000-05:00Interesting, thanks for the history.
As for leavi...Interesting, thanks for the history.<br /><br />As for leaving customers out in the rain, I think there's a difficult battle of expectations there. Consumers expect to be awarded a great amount of input in some industries (MMOs, movie rental, supermarkets), but not in others (automobiles, electronics, furniture). Who ever asks a car salesman to relay design ideas to his company's management? <br /><br />So why is that expectation present with MMOs? Did it begin with forums and other forms of developer encouragement? Or would it have arisen anyway?<br /><br />Expectations can be re-cultured (to some extent, at least) by an industry, but it's more difficult for a lone company re-culture its customers. The MMO industry is still young and small enough that consumer acceptance of alternate business styles is very limited. Will this change? Or does the essential nature of MMOs demand these consumer expectations?<br /><br />Keep in mind, I still see conflicting views of what an "MMO" is all the time. The industry's only beginning to define itself.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-34126572.post-27065709634939427242006-10-06T16:22:00.000-05:002006-10-06T16:22:00.000-05:00I think your comments regarding Mohanbir Sawhney's...I think your comments regarding Mohanbir Sawhney's abstract are spot on. The phrase "the customer is always right" actually evolved from the <a href="http://blog.guykawasaki.com/2006/10/mumbai_guy.html">carpet marketplace</a> in India. They will tell you anything until you buy their product. Harry Selfridges, who founded the Selfridges department stores in the United Kingdom, brought the phrase to the Western world and used the phrase as an advertising slogan. The phrase isn't necessarily true. The customer isn't always right, but the notion is more applicable to the retail sales environment than to the services business.<br /><br />I also think that players should not feel separate from the development team even if in actuality they are separate. As Mohanbir Sawhney points out, customers need to be "brought in" and "made part of the family". There's no sense in leaving your customers out in the rain. Give them something to do through empowerment.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-34126572.post-90779132179990913862006-10-06T14:21:00.000-05:002006-10-06T14:21:00.000-05:00Good question. I think it's a good idea, because t...Good question. I think it's a good idea, because the very limited size of comments on Myspace pages encourages general feedback and morale-type comments. It's relatively immune from the drawbacks of an official forum which I mentioned in my 2nd response to Raph's blog (I amended it into my blog...after your comment, I think). And Myspace is a significant community now which includes both gamers and non-gamers, so it's probably good marketing.<br /><br />I wonder if responding to Myspace emails might have an advantage or two over traditional feedback avenues. Would the player perceive it as more personal? or different than an official feedback form in some other way?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-34126572.post-17770312404020330482006-10-06T13:55:00.000-05:002006-10-06T13:55:00.000-05:00Interesting idea, what do you think of a game havi...Interesting idea, what do you think of a game having its own MySpace page? Does the comments and message set-up offer a nice balance between forums and e-mails?Patrickhttps://www.blogger.com/profile/13614962832390315553noreply@blogger.com